Terms & Conditions

GUARANTEE

Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- we guarantee it.

 

SHIPPING CONDITIONS

Customers living in apartments with shared mailrooms:
To avoid fraud and fraud-related concerns, as of September 2024, customers who have these types of delivery conditions will now be subject to having their order shipped to the nearest FedEx Authorized Center. Your phone number and email will be a required form of contact as this will be FedEx's way of contacting you when your order is ready for pick up. Please contact our customer service department for further questions.

Customer Account Requirements:
When placing an order, it is required that your billing and shipping address match. To avoid cancellation, reach out to our customer service team prior to placing an order, and they will be happy to assist you.

NOTE*: If your billing and shipping address do NOT match, we will contact you directly to ask verification questions confirming the validity of your order. These actions may result in additional delays on your order from shipping and/or eventually unauthorized cancellation of your order.

 

SALES PRICE DISCOUNTS AND REDUCTION ADJUSTMENTS

Our discounted and/or Overstock Sale promotional offers can now be combined with other discounts. Also, we offer different discounted sale prices throughout the year. Historically speaking, it can range from 5% to 30%. In this case, you’re eligible for a price reduction refund for the difference in price.
Be sure to take advantage of this policy. Just contact us by email or live chat while the lower promotional time is running to request a price adjustment. Price adjustments must be requested while the price decrease is active and within 30 days of your purchase.

 

CUSTOMER AGREEMENT

Customers agree to our full list of Terms & Conditions. Prior to purchasing from Saunyoto customers must read all of the product information for the products they buy. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.

 

ORDER CANCELLATIONS

If you want to cancel an order or to have an item removed, you must email us at support@saunyoto.com with your cancellation request before we ship your order to avoid paying return shipping costs and credit card processing fees.
If you cancel your order before we ship it, or your order is refused or not deliverable, we will deduct the returned shipping fees, and all credit card processing fees from your refund. The credit card processing fees from Shopify vary from 3.5% to 5% depending on your credit card and if you paid by Shop Pay Installments. This is deducted because processing fees are not refundable to us.

 

RETURNS, EXCHANGES, & ORDER CANCELLATION PROCESSING FEES

With our Return & Exchange program we take the risk out of online shopping by making it as simple as possible. Simply put, if you don't like something you've bought from us, you have 30 days to send it back for a full refund less the shipping charges you paid.

If you cancel your order before we ship it, or your order is refused or not deliverable, we will deduct the returned shipping fees, and all credit card processing fees from your refund.

We do not charge restocking fees at Saunyoto, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and send one back with a requested RMA # from our customer service team. We have conditions for returns below so please keep reading.

 

CONDITIONS FOR OVERSTOCK SALE ITEMS

Overstock Sale items are not returnable or exchangeable; they are FINAL SALE!
We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process.
Under rare circumstances where a discontinued item is deemed defective, within the first 5 business days of delivery, we may be able to offer store credit towards future purchases. After 5 business days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at support@saunyoto.com with any questions and/or concerns.

 

CONDITIONS FOR RETURNS

Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Check unused conditions below.
All returned items must be sent back with an RMA # (Return Material Authorization Number).
If you want to return something, please email us at support@saunyoto.com or try our LIVE chat anytime between Monday-Friday 10 a.m. - 4 p.m. PST (Excluding Federal Holidays) for the LM #.

 

UNUSED CONDITIONS

Items must be UNUSED and in a new re-sellable condition to qualify for a full refund.
We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process. Please be sure you're happy with the product and comfortable with the installation process before removing adhesive liner.

 

SHIPPING CHARGES/FEES

Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.

 

INTERNATIONAL ORDERS

We ship worldwide. International Customers are responsible for all import fees, duties, tariffs, VAT, GST, TAX, handling fees, and all other import costs in their respective country. The shipping fees Saunyoto collects only cover shipping & handling.

 

RETURN REFUND TIME LIMIT

In 2025, new tariffs laws have added an additional 25% on top of all other fees.
For customers returning their order from Canada or Mexico, we require 7 business days from the day your return arrives at our main location before we can refund you.
For customers ordering nationally and all other international customers (besides Canada & Mexico), we will refund you within 1-2 business days after receiving your return.

 

RETURN TIME LIMIT

Orders are not returnable after 30 days. Please contact us, as we may offer a partial refund if you want to exchange it for something else.

 

INSTALLATION PROBLEMS

We are not able to issue refunds for failed installations. We offer troubleshooting solutions and send out replacement parts every day.
We only ask customers to pay for the material cost and shipping.

 

REPLACEMENT PIECES

If you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request.
Please contact us for the replacement cost, which includes the material cost and shipping & handling fees.

Note*: Our products come as complete sets. We will not break apart a set if one of your pieces becomes defective due to normal wear and tear.

 

WARRANTY

At Saunyoto, all of our products are backed by a 1-Year Warranty to ensure your complete satisfaction.

All of our electronic accessories come with a 1-year limited warranty against manufacturer defects, unless otherwise stated.

 

WHAT IS NOT COVERED

Our warranty does not cover wear and tear.
We understand wear and tear is a grey area, but factors like daily exposure to sunlight, extreme cold, or intense heat can affect a product's lifespan.
Anything electronic we sell has a 1-year warranty.

 

WARRANTY PROCESS

• First 90 Days:
  If something is defective, we will send a free replacement and cover the return shipping.

• After 90 Days:
  Customers must send photos/videos of the defect, ship the item back at their expense, and we will repair or replace it accordingly.

 

DAMAGED ITEMS

For damaged items, you have 5 days from receipt of delivery to report damage to us.
We will file a claim with the shipping provider and send a replacement promptly.

 

LOST OR STOLEN ITEMS

For lost items, you have 5 days from receipt of delivery to report this to us.
We will file a claim with the shipping provider and send a replacement if necessary.
Doorbell camera recordings may be requested.

If the claim is denied due to proof of delivery, we are not responsible for replacements. However, we will offer a discount for a replacement order.

 

THE REST: 

Our competitors have very limited warranties, many only 30 days? What if the item does not function after 30 days? What are you suppose to do? Many companies selling on Amazon expect you to ship a defective parts back to China in order to get a replacement! This is nonsense.

 

RESTOCKING FEES:

Other companies charge 10 to 30% restocking fees when you want to return something, but not at Saunyoto. You can send any of our unused standard items back for a full refund with zero restocking fees. Shop with confidence, and don't buy from a company that charges you to return something. If a company sells quality products they would not charge restocking fees.  

 

DAMAGED ITEMS:

Many of our competitors will not immediately send out a replacement if something gets damaged during the delivery, and this is not fair.  This is not our customers's fault if FedEx or UPS damages your products.  This is just not fair, and our customers should not have to wait for a claim to be processed. We will ship out a new item right away.