Return & Refund Policy

Return & Refund Policy

This return policy applies only to purchases made through saunyoto.com.

We value your satisfaction and strive to offer quality products and support. If you're not completely happy with your purchase, we’re here to help — within the guidelines below.

 

General Return Guidelines

  • Customized Products
    For custom-made items, once production has started, we are unable to accept returns or issue refunds unless the item has a quality issue.

  • Return Timeframe

    • Returns or exchanges are accepted within 30 days of your purchase.

    • Orders placed over 30 days ago are no longer eligible for return or exchange.

  • Product Condition
    To qualify for a return:

    • The product must be unused, in original condition, and in its original packaging.

    • A receipt or proof of purchase is required.

  • Non-Returnable Items

    • Customized items

    • Free gifts or giveaway items

    • Products priced under $100 are final sale and not eligible for return

 

Return Process

If your return request is approved:

  • We will provide a return shipping label and return address.

  • Do not return items without prior authorization — unauthorized returns may be refused.

 

Refund Information

  • Customers are responsible for the cost of return shipping, as well as any applicable customs duties or handling fees.

  • Original shipping charges are non-refundable.

  • If a refund is issued, return shipping costs may be deducted from the refund total.

All returned items must:

  • Be in original condition

  • Include original packaging, invoices, certificates, and accessories (if applicable)

  • Pass inspection by our quality assurance team

 

Items Not Eligible for Return

Due to the nature of certain products, some items cannot be returned. However, if you receive a defective or damaged product, please contact our after-sales support right away so we can assist you.

 

Modifications to Service & Pricing

  • Product pricing may change without prior notice.

  • We do not offer price difference adjustments after 7 days from the order date.

  • We reserve the right to modify or discontinue any product or service at any time, without notice.

 

Limited 1-Year Warranty

All products are covered by a 1-year limited warranty against manufacturer defects.
Please note: This warranty does not cover normal wear and tear or damage caused by incorrect installation.