Return & Refund Policy

Return & Refund Policy

This return policy applies only to items purchased through saunyoto.com.

We value your satisfaction and are committed to providing high-quality products and support. If you are not completely satisfied with your purchase, we are here to help—please follow the guidelines below.

 

General Return Guidelines

  • Customized Products:
    For customized products, once production has started, returns or refunds are not accepted unless there is a quality issue.

  • Return Timeframe

    • Returns or exchanges are accepted within 30 days from the date of purchase.

    • Orders beyond 30 days are not eligible for return or exchange.

  • Product Condition
    To be eligible for a return, the product must meet the following conditions:

    • The product must be unused, in original condition, and in its original packaging.

    • A receipt or proof of purchase is required.

  • Non-returnable Items

    • Customized products
    • Free gifts or promotional items
    • Products priced under $100 are final sale and non-returnable

 

Return Process

If your return request is approved:

  • We will provide a return label and return address
  • Please do not return items without prior authorization — unauthorized returns may be rejected
  • Due to the size and value of our products, return shipping costs may vary depending on your location and the shipping carrier.

  • Estimated return shipping costs typically range between $50 – $200 USD.

    We recommend customers confirm the shipping cost with their selected carrier before returning the item.

Return Address
44655 South Grimmer Blvd, Fremont, CA 94538, United States

 

Refund Information
  • Customers are responsible for return shipping costs and any applicable duties or handling fees
  • Original shipping fees are non-refundable
  • Return shipping costs may be deducted from the refund if applicable

All returned items must:

  • Be in original condition
  • Include original packaging, invoice, receipt, and accessories (if applicable)
  • Pass inspection by our quality assurance team

 

Items Not Eligible for Return

Due to the nature of certain products, some items may not be eligible for return. However, if you receive a defective or damaged product, please contact our after-sales support team immediately for assistance.

If the return is caused by the consumer, the consumer will be responsible for the shipping fee. The specific fee depends on the shipping carrier chosen.

If the return is due to our fault (damaged or incorrect goods), the consumer is not required to bear the shipping fee.

 

Service & Price Adjustments
  • Product prices are subject to change without prior notice
  • No price adjustment will be provided after 7 days from the order date
  • We reserve the right to modify or discontinue products or services at any time without notice


Order Cancellation

Customers may request to cancel their order within 24 hours after placing the order.

Once the order has been processed or shipped, it cannot be canceled.

If the cancellation request is made before shipment and within the allowed cancellation period, a full refund will be issued.

Order Processing Time

Orders are typically processed within 1–7 business days after payment confirmation.


1-Year Limited Warranty

All products are covered by a 1-year limited warranty against manufacturing defects.
Please note: This warranty does not cover normal wear and tear or damage caused by improper installation.