FAQ
Frequently Asked Questions
1. What Tesla models are Saunyoto accessories compatible with?
Our accessories are designed to fit Tesla Model 3, Model Y, and Model 3 Highland versions. Each product page clearly lists compatible models.
2. How long does shipping take?
We process orders within 1–2 business days. Standard shipping to the U.S. typically takes 5–8 business days. Expedited shipping options are available at checkout.
3. Do you offer installation services?
Yes! We offer professional installation services for select areas. Please contact us for more details or to schedule an appointment.
4. Can I install the accessories myself?
Most of our products come with simple plug-and-play designs and include detailed installation guides. No professional tools are required for most installations.
5. Do you offer returns or exchanges?
Yes. We accept returns or exchanges within 30 days of purchase. Please ensure the product is unused and in original packaging. See our Return & Refund Policy for more details.
6. Is there a warranty on your products?
Absolutely. All Saunyoto products are covered by a 1-year limited warranty against manufacturer defects.
7. Will your products affect my Tesla warranty?
No, our accessories are designed to be non-invasive and should not affect your Tesla’s manufacturer warranty. However, we recommend professional installation for certain items if you are unsure.
8. How can I track my order?
After your order ships, you will receive a tracking number via email. You can also visit our Order Tracking Page to check the status.
9. How can I contact customer support?
You can reach our support team via the Contact Us page. We typically respond within 24 hours on business days.
10. Do you ship internationally?
Currently, we mainly ship within the United States. For international shipping inquiries, please contact us before placing an order.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.